You can cancel Breezeline, but the path depends on what you have: residential Internet/TV/Home Phone or Breezeline Mobile. Before you start, check the “billing period” dates on your latest invoice and whether you’re under a term commitment—Breezeline does not prorate monthly charges and may bill the next month if you miss the last day of your current cycle, and early‑termination fees can apply to term promotions. (breezeline.com)
Cancel Breezeline Internet, TV or Home Phone (by phone)
- Find the last day of your current monthly billing period on your invoice. If you don’t cancel on or before that day, Breezeline can bill you for the next monthly period; there’s no proration for unused days. (breezeline.com)
- Call Breezeline Customer Service at 888‑536‑9600 during normal business hours and tell the agent you want to disconnect service. You can also find the phone number on the Contact Us page. (breezeline.com)
- Set your final service date for on/before the last day of your billing period, and ask for written confirmation of the disconnect. Breezeline recommends following up a phone termination in writing; you can use the company’s email-us form. (breezeline.com)
- Return any leased equipment within 10 days to avoid replacement charges. Use the Equipment Return portal at breezeline.com/returns and follow the steps; do not drop off equipment at office locations. (breezeline.com)
Cancel Breezeline Mobile (phone lines)
- Know the trade‑offs: Breezeline Mobile charges aren’t prorated—you owe the full monthly charge regardless of the date you stop—and canceling Mobile can remove your Breezeline Internet bundle discount. (breezeline.com)
- Call Breezeline Mobile Customer Care at 855‑811‑5188 to cancel your line or account. (breezeline.com)
- Keeping your number? Ask your new carrier to port it. Once the port completes, Breezeline treats that as a cancellation for the line; you remain responsible for charges through the end of the current billing cycle. (breezeline.com)
What happens after you cancel
Your service ends on the date you set (or when a mobile number port completes). For residential services, Breezeline may continue invoicing through the end of your current invoice cycle or until all Breezeline equipment is returned, whichever happens first. There’s no proration for monthly services. (breezeline.com)
- Equipment: Return leased gear within 10 days. Unreturned items can be billed at replacement cost; use the Equipment Return portal and don’t drop off at office locations. (breezeline.com)
- Refunds: If you’re due money back, Breezeline says refunds are typically mailed within about 30 days after your account is settled, your equipment is returned, and the final billing cycle is complete. (breezeline.com)
- Bundles: If you cancel Mobile, expect any associated Internet bundle discount to end. (breezeline.com)