Privacy Policy
Last updated: August 4, 2026
Who we are
MySubscriptions ("we", "us") operates mysubscriptions.com, a service that helps you find recurring subscription charges by securely connecting your bank accounts and credit cards, and helps you cancel subscriptions you no longer want. This policy explains what we collect, why, and the choices you have.
Information we collect
Information you give us
- Account information: your name, email address, and a password (stored only as a secure hash).
- Cancellation details: when you ask us to cancel a subscription for you, the information you provide so we can act — such as the email address on your account with that merchant, your plan name, and any notes.
Financial information, via Plaid
When you connect a bank account or credit card, you do so through Plaid Inc. Your bank username and password go directly to your bank through Plaid — we never see, receive, or store your bank credentials. Through Plaid we receive:
- Account metadata: institution name, account name and type, and the last digits of the account number.
- Transaction data: dates, amounts, merchant names and descriptions, and transaction categories — this is what lets us detect recurring charges.
- Account balances.
Plaid's collection and use of your information is governed by its End User Privacy Policy. You can manage or revoke Plaid's connections at my.plaid.com.
Information collected automatically
Standard technical data: IP address, browser type, pages visited, and cookies necessary for the service to function (session and security cookies). We do not use advertising cookies or cross-site trackers.
How we use your information
- Detect recurring subscription charges in your transactions and show them to you.
- Carry out cancellation requests you make — including contacting the merchant on your behalf.
- Send you service emails: cancellation status updates, alerts about upcoming or unexpected charges, and account notices. You can opt out of non-essential alerts.
- Operate, secure, and improve the service, and comply with law.
What we do not do
- We do not sell your personal information.
- We do not use your financial data for advertising or share it with data brokers.
- We cannot move money — our access through Plaid is read-only.
When we share information
- Plaid — to establish and maintain your bank connections, as described above.
- Merchants — only the details needed to execute a cancellation you requested (for example, your name and the email on your merchant account).
- Service providers — hosting, email delivery, and error monitoring vendors bound to use data only for providing services to us.
- Legal — when required by law or to protect rights, safety, or the integrity of the service.
Data retention and deletion
We keep your data while your account is active. When you delete your account (Profile → Delete Account), we revoke our access to your bank connections at Plaid and permanently delete your accounts, transactions, detected subscriptions, and cancellation history from our systems. Backups age out within 30 days. You can also disconnect an individual bank at any time, which stops all future data collection from it. The full schedule of what we keep lives in our Data Retention Policy; how data is permanently destroyed is covered by our Data Disposal Policy.
Security
- All traffic is encrypted in transit (TLS 1.2+).
- Bank connection tokens are encrypted at rest; we never store bank credentials.
- Access to production systems is restricted and logged.
Text messages (SMS)
If you provide your mobile phone number and agree to receive text messages, MySubscriptions will send you account-related texts only: one-time sign-in and verification codes, and notifications about your account (for example, cancellation status updates you've asked to receive by text). We do not send marketing or promotional text messages.
- Consent: you opt in by entering your phone number in your account settings and confirming it. Consent to receive texts is not a condition of using MySubscriptions, or of purchasing anything.
- Frequency: message frequency varies with your account activity (for example, one message per sign-in verification).
- Fees: message and data rates may apply, depending on your mobile plan.
- Opting out: reply STOP to any message to stop receiving texts. Reply HELP for help, or contact support@mysubscriptions.com or (866) 782-5595.
- No sharing: your phone number and your consent to receive texts are never sold or shared with third parties for their marketing.
The mobile apps
Everything in this policy applies equally when you use MySubscriptions through our iOS or Android app. The apps talk to the same service over an encrypted connection and add only the following.
Push notifications
If you turn on notifications, we store a push token for your device — an identifier issued by Apple or Google (via Expo, our delivery provider) that lets us send alerts you've asked for, like upcoming-charge reminders and cancellation status updates. We only ask after you've chosen to turn alerts on; the apps never demand notification access to work. Signing out removes the token, and tokens that stop working or go unused are deleted automatically. You can switch push off any time in your device settings, and choose which alerts you get in the app under Alerts.
Your device's name
When you sign in on a phone, we record the device model (for example "iPhone 16 Pro") so your Security settings can show a recognizable list of signed-in devices — and so you can sign any of them out remotely. That's all it's used for.
What the app stores on your phone
The app keeps your sign-in token (and, if you enable push, a copy of the push token) in your device's secure keychain — the hardware-protected storage your phone provides. Your financial data is not stored on the phone; the app fetches it from our servers when you use it. Deleting the app removes everything it stored locally.
Connecting banks in the app
Bank connections in the app work exactly like the website: they go through Plaid's own interface (Plaid Link). Your bank username and password go directly to your bank through Plaid — we never see, receive, or store your bank credentials, on any platform. Our access remains read-only; we cannot move money.
Payments in the app
Membership purchases started in the app are completed by Stripe, our payment processor, in a secure browser view — the same flow as the website. The app itself never collects or stores your payment details.
What the apps don't do
The apps contain no advertising and no third-party analytics. We don't track you across other companies' apps or websites, and — as everywhere in this policy — we do not sell your personal information.
App store rights
If you downloaded the app from the App Store or Google Play, Apple or Google may collect their own data about the download and the app's use (such as install and crash statistics) under their own privacy policies; we don't control that collection. You can delete your MySubscriptions account — including all bank data, transactions, and cancellation history — directly in the app (More → Profile → Delete account), the same control described under "Data retention and deletion" above.
Your rights
Depending on your state of residence, you may have rights to access, correct, delete, or receive a copy of your personal information, and to not be discriminated against for exercising them. You can exercise access and deletion directly from your account, or email privacy@mysubscriptions.com.
Children
MySubscriptions is for adults. We do not knowingly collect information from anyone under 18.
Changes to this policy
If we make material changes, we'll email you and post the update here with a new "last updated" date.