You can cancel a paid Zoom plan either in the Zoom web portal (if Zoom bills you) or with Apple or Google (if you bought in their app stores). First, confirm who bills you: sign in to the Zoom web portal and look for billing under either Plans and Billing or Account Management > Billing, which also shows your plan and renewal date. (support.zoom.com)
Cancel if Zoom bills you (Zoom web portal)
- Sign in to the Zoom web portal with an account that has billing privileges (owner, admin, or a custom role). (support.zoom.com)
- In the left menu, go to one of these, depending on where your billing lives:
- Plans and Billing > Plan Management
- Account Management > Billing > Current Plans
You’ll see each plan with its renewal date. (support.zoom.com)
- If you have add‑ons (like Large Meetings or Webinars), cancel those first; you can’t cancel the base plan until add‑ons are removed. (support.zoom.com)
- On the plan you want to end, click Manage (if you’re in Plan Management) or click Cancel Plan (if you’re in Billing > Current Plans). In the Manage Plan window, choose Cancel Plan. (support.zoom.com)
- Read when the cancellation will take effect and click Confirm Your Cancellation. You’ll get a confirmation email. Cancellations take effect at your next renewal date; service continues until then. (support.zoom.com)
- If Cancel is unavailable or you see Contact Sales, you can’t self‑cancel. Contact your Account Executive or Zoom Support; changes occur at the end of the subscription term shown on your sales quote. (support.zoom.com)
Cancel if you purchased through the Apple App Store
- On iPhone/iPad: open Settings > your name > Subscriptions > Zoom > Cancel Subscription. Zoom can’t cancel App Store–billed subscriptions for you. (support.zoom.com)
- On Mac: open the App Store app > sign in > your name > Account Settings > Subscriptions: Manage > Zoom > Cancel Subscription. (support.zoom.com)
- If you recently subscribed on zoom.us (Zoom app v6.5.0+ on iPhone/iPad allows purchase/management on the website), cancel in your Zoom account instead of Apple. (support.zoom.com)
Cancel if you purchased through Google Play
- On Android: open the Google Play Store > tap your account icon > Payments & subscriptions > Subscriptions > Zoom > Cancel subscription and follow the prompts. (support.zoom.com)
- On the web: go to play.google.com > My subscriptions > Zoom > Manage > Cancel subscription. You can’t cancel a Google Play–billed Zoom plan in the Zoom portal or via Zoom Support. (support.zoom.com)
What happens after you cancel
Your paid features remain available until the end of your current term; cancellation takes effect at the next renewal date. (support.zoom.com)
If you’re billed by Google Play, your plan stays active through the last paid day, then your account downgrades to Basic (free). (support.zoom.com)
Cloud recordings: by canceling a paid base plan, you’ll lose access to cloud recordings; they’re permanently deleted 30 days after cancellation/downgrade unless you resubscribe within that window. (support.zoom.com)
- Refunds if Zoom bills you: Refunds are handled under Zoom’s Terms of Service and any applicable cooling‑off/withdrawal rights; they are not automatic. (zoom.com)
- Refunds if Apple or Google bills you: You must request any refund through Apple or Google; Zoom Support can’t cancel or refund third‑party–billed subscriptions. (support.zoom.com)
If you change your mind before the cancellation takes effect, you can reactivate in the same billing area where you canceled. (support.zoom.com)